Stromberg 97
Customer Services
What if I don't like the clothing items or they don’t fit?
Can I amend or cancel my order?
What's your Return & Exchange policy?
When do I get my refund?
Where should I send my Returns?
I see Stromberg HQ is in England. How do you ship to USA and
Canada?
How do you ship in the UK, Europe and everywhere else?
When will my order be shipped?
Am I liable for import and customs fees?
Where do you deliver?
How much does delivery cost and how long will it take?
Why do you want my email address and telephone number?
How do you keep my information safe?
As well as personal data, what other information do you keep?
Will you ever pass my email details on to third parties?
What are Cookies?
What's the law on Cookies?
Where should I send my data protection queries?
How do I opt in/out of receiving information from you?
What can I do to increase my security?
Returns & Exchange
What if I don't like the clothing items or they don’t fit?
If you bought your Stromberg Clothing & Collectibles product online direct
from stromberg-97.com, and not from a third party, (eg. a Genuine Stromberg
dealer), and wish to cancel or return your order, you may do so within 7
days of receiving your order. Please see “What's your Return & Exchange
policy”, below.
If you are not completely satisfied with your purchase, please email us at
sales@stromberg-97.com within 7 days of receipt to request a return. We will
email you a Returns Form (by pdf file) with a Return Goods Authorisation
(RGA) number which must be quoted on the return parcel to us. Please see our
Returns & Exchange policy for further details.
If you bought your Stromberg product from a third party ,please contact them
for details of their own return policies.
If you want to exchange your product for a different style, colour or size,
we will cancel the original order and issue a new order for the alternative
product, informing you of any price adjustment. If the new style/size/colour
is unavailable, we will let you know by email.
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Can I amend or cancel my order?
If you haven't submitted an order, you may add or subtract items from your
shopping basket at any time, or click the 'Remove' button next to the
product you do not wish to purchase.
Once the purchase is confirmed, if you live within the European Union (EU),
and bought your Stromberg Clothing & Collectibles products direct from
stromberg-97.com, you have the right to cancel the order within 7 working
days of receiving it. Just email us at sales@stromberg-97.com to request
cancellation. If you have already received the goods, for a full refund
(including original shipping to you) you will need to return the entire
order at your own cost. If we do not receive the cancelled items back, we
may arrange to have them collected at your cost. In all cases, the goods
must be in their original condition and will be inspected on their return.
If you live outside the European Union (eg. USA) you may still cancel your
order, and return the goods, but your refund will not include the original
shipping to you.
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What's your Return & Exchange policy?
We accept returns and exchanges on all items bought direct from
stromberg-97.com and aim to make this process as easy and hassle free as
possible. If you want to change your product for a different style, size or
colour, or if you are not completely satisfied with your purchase, please
email us at sales@stromberg-97.com within 7 days of receipt to request a
return. We will email you a Returns Form (by pdf file) with a Return Goods
Authorisation (RGA) number which must be quoted on the return parcel to us.
We ask you to take reasonable care of the goods you purchased while they are
in your possession. This means that you may inspect and try on the goods as
you would try them on in a store, but tags should not be removed from any
item and the original packaging should be retained. Goods should not be
soiled, torn or damaged.
You can send the item(s) back to us through any postal service of your
choice, with the completed Returns Form. Items should, wherever possible, be
returned in their original packaging.
It is very important that when you return an item you include the Returns
Form as it will include the order number it relates to, your details and
whether you want a refund or an exchange. Without these details we won't be
able to take the action you require.
If the new stylesize/ colour is unavailable, we will refund your card and
email to let you know.
The item is your responsibility until it reaches us so, for your own
protection, we recommend that you send it certified mail with insurance for
the full value of the goods. We cannot refund Return and Exchange items lost
in the post. As soon as your return has been processed by our warehouse,
we'll email you to let you know.
Please see ‘Where should I send my Returns?’ – below.
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When do I get my refund?
Please allow 10-14 working days from receipt of a return for us to process a
refund. Once a refund is processed you will receive a confirmation email
(sent to the same email address as your order confirmation). After receiving
the return confirmation email, please allow 5-10 working days for the refund
to clear into your account. This time frame is dictated by your bank or card
issuer.
Your refund will be credited to the same card with which you made your
original purchase. If for any reason this is not possible, (eg. the card has
expired) we will contact you to discuss alternatives.
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Where should I send my Returns?
If you are returning goods for refund or exchange within North America,
please send them to:
Att: Bill Prather
Stromberg Carburetor – Return Goods
Prime Logistics Inc
7500 Empire Drive
Florence
Kentucky 41042
USA
If you are returning goods for refund or exchange from any other territory,
please send them to:
Stromberg Carburetor – Return Goods
Unit 2, Seven Acres
Newbourne Rd
Waldringfield
Suffolk IP12 4PS
England
Please remember to include the completed Returns Form and quote the
Return Goods Authorisation (RGA) number.
The item is your responsibility until it reaches us so, for your own
protection, we recommend that you send it certified mail with insurance for
the full value of the goods. We cannot refund return items lost in the post.
Please do NOT ship your return parcel from USA back to the UK. If you are
returning anything to us from outside the EU you must complete a customs
declaration correctly indicating that the package contains 'returned goods'.
If your parcel is stopped in UK customs and a charge levied, we will refuse
payment and the package will be returned to you. Under no circumstances will
we pay customs duty in order to receive back our clothes.
Shipping & Handling
I see Stromberg HQ is in England. How do you ship to USA and Canada?
Clothing & Collectibles orders from Stromberg-97.com to USA and
Canada will usually be shipped from our warehouse in Kentucky, USA.
We may use a range of ground carriers who quote up to five days for
delivery. We can deliver to your place of employment but, for
security purposes, we do not deliver to PO Box addresses.
As soon as your order is dispatched, you will be sent an email to
confirm that it's on its way, with tracking details if available.
Please note that we occasionally ship some orders from the UK if US
stocks are temporarily low. From the UK to the USA, our systems are
designed to settle any import or customs duty or tax on your behalf.
In the rare event that you, rather than us, are charged US import
duties or fees for US customs clearance, simply email us proof of
payment (and the customs paperwork showing that the charges relate
to a Stromberg parcel) and we’ll gladly reimburse you.
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How do you ship in the UK, Europe and everywhere else?
Stromberg Clothing & Collectibles orders from Stromberg-97.com for
the UK, Europe and everywhere else except USA and Canada are shipped
direct from Stromberg HQ in Suffolk, England by the most effective.
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When will my order be shipped?
We aim to dispatch all orders within two (2) working days from when
the order is placed. Shipping & handling charges are quoted when you
order. A signature is required on delivery. If you are not at the
delivery address to receive your parcel, the carrier will leave a
card telling you how you can pick it up.
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Am I liable for import and customs fees?
International shipments may be subject to cross-border inspections
by customs authorities and shipments between countries are subject
to Federal import regulations which can incur duties and taxes
levied as the parcels enter the country. With the exception of the
shipments by Stromberg-97.com from UK to the USA, local import
duties and taxes are the responsibility of the buyer. Please do not
ask us to provide false documentation to reduce charges.
All customs or import duties charged once the parcel reaches the
destination country must be paid by the recipient of the parcel. We
have no control over these charges, and cannot advise you what the
cost will be as customs policies and import duties vary widely from
country to country. We recommend you contact your local customs
office for current charges before you order, so you are not
surprised by charges you were not expecting.
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Where do you deliver?
Our online system can quote for most domestic and overseas delivery
addresses. However, we reserve the right to refuse to ship products
when we believe the address will not guarantee the products will
arrive safely.
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How much does delivery cost and how long will it take?
We've tried to keep the prices down as much as possible and offer
shipping & handling from as little as $4.95 in USA and £3.95 in the
UK with First Class mail. Remember, for all EU countries we include
VAT! To make things fair, we base your shipping & handling charge on
the weight of the items. Here is a table of how we work it out and
how long it should take to get your parcel.
Please remember, the stated delivery periods are approximate so
please wait a little longer before asking us about lost parcels.
Some services are tracked and we will send you the tracking details
with your shipping advice.
If you are ordering more than one item, your goods may be sent to
you in instalments if certain items are out of stock, but you will
be charged only once for shipping. Please check items received
against the enclosed delivery note.
| USA | up to 5 working days |
| 0 to 13oz | $4.95 |
| 1 - 2 lb | $9.95 |
| 2lb - 6lb | $12.00 |
| 13lb - 18lb | $24.00 |
| over 18lb | $24.00 + 80c/lb |
| UK | 1 to 2 working days |
| 0 - 500g | £3.95 |
| 500g - 1kg | £5.95 |
| 1kg - 2kg | £9.95 |
| 2kg - 5kg | £14.95 |
| 5kg - 8kg | £18.95 |
| over 8kg | £22.95 |
| EU/Rest of World | 3 - 5 working days |
| 0 - 500g | £5.95 |
| 500g - 1kg | £8.95 |
| 1kg - 2kg | £14.95 |
| Over 2kg | please enquire |
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Shopping Securely
Why do you want my email address and telephone number?
We ask for these details so we can contact you if there's a problem
with your order. For example, a delivery problem. We might also
email customers special Stromberg offers and information about new
products. We do not make email addresses or telephone numbers
available to other companies ever. Nor do we make information
available to companies “we think our customers might be interested
in”.
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How do you keep my information safe?
Stromberg will NEVER ask for personal details via email. If you do
receive an email requesting this information, please contact us
immediately.
All Stromberg online purchases are conducted through PayPal Website
Payments Pro which is one of the safest online environments
available, using the latest security technology to protect our
customers. Your credit card information is encrypted to ensure your
transactions with us are private and protected as they travel over
the Internet. We accept orders only from web browsers that permit
communication through Secure Socket Layer (SSL) technology – this
means you cannot inadvertently place an order through an unsecured
connection. Most web browsers above version three support this
security. Your payment details are held in an encrypted format until
we process your order. This encryption makes it virtually impossible
for unauthorized parties to read any information that you send us.
The encryption technique used by PayPal is the highest standard
available for e-.
If you are still not convinced about the safety of shopping online,
but would like to order Stromberg products, please click on dealer
network and choose a dealer to order by phone.
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As well as personal data, what other information do you keep?
To help us give you the best service, we also keep records of:
- Your purchases with us. This means we can quickly deal with any problems you may experience with your order.
- Any email correspondence you send us. This helps us keep track of any problems or concerns you've had with our products or services.
Will you ever pass my email details on to third parties?
No. We will never pass on your email address on to a third party for
marketing purposes. We also never pass on credit card details to
anyone, of course. We may be required to disclose your personal
information by law or in the good-faith belief that such action is
necessary to:
- conform to the edicts of the law or comply with legal process served on us or the site;
- protect and defend the rights or property of Stromberg Carburetor or
- act in urgent circumstances to protect the personal safety of Stromberg Carburetor employees, users of Stromberg Carburetor products or services, or members of the public or
- in the event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).
What are Cookies?
Cookies are small text files that websites send to your computer.
They let our website know when you have returned to our site,
allowing it to bring up information relevant to you, for example
your name and Wishlist, past orders etc. Cookies make that
interaction faster and easier. Without cookies, it would be very
difficult for us to allow you to fill up a shopping basket or to
remember your preferences or registration details for a future
visit. Cookies are not computer programs, and they cannot read other
information saved on your hard drive. They cannot be used to
disseminate viruses, or get a user's email address etc. They only
contain and transfer to the website as much information as the users
themselves have disclosed to that website.
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What's the law on Cookies?
The European Union Directive on Privacy and Electronic
Communications (the "Directive"), which came into force on 31st July
2002, recognises that cookies are a "legitimate and useful tool" for
many activities, including verifying the identity of website users.
The Directive makes it compulsory for websites to inform users if
cookies are being used (hence this FAQ), and to provide some
information on how cookies are used. You can find more information
on this subject at www.aboutcookies.org.
Lastly, the Directive places an obligation on websites to make users
aware that they can set their computers to reject cookies. You will
find the instructions on how to do this at www.aboutcookies.org .
However, you should be aware that our website (like most other
shopping web sites) will not work without cookies.
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Where should I send my data protection queries?
If you have questions about your personal data or our privacy
policy, please read our Privacy Policy on this website (there is a
link at the bottom of the page) or email us at
sales@stromberg-97.com
To see all the information we have about you, and to correct any
inaccuracies, please write to us by email to sales@stromberg-97.com
or by post to Stromberg Carburetor, Unit 2, Seven Acres, Newbourne
Rd, Waldringfield, Suffolk IP12 4PS, England
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How do I opt in/out of receiving information from you?
If you want to receive information from us, please sign up on the
Community page of this website. You can also follow us on the
Stromberg blog and through other social networks.
If you do not wish us to contact you, please email us at
sales@stromberg-97.com , just with UNSUBSCRIBE in the email subject
line.
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What can I do to increase my security?
As Internet shopping becomes more and more popular, the majority of
transactions are quick, easy and trouble-free. We do everything we
can to ensure your shopping experience is as safe and secure as
possible.
However, there are a number of additional precautions you can take
to increase security:
- We recommend you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites you may have visited.
- Never reveal your password to others.
- Keep your password as unique as possible and try not to choose obvious passwords, such as your name, partner's name, or other personal information which could be easily obtained by a third party.
- Avoid using the same password for numerous Internet sites.
